1. Terms and Conditions: Introduction

  • These Terms and Conditions (the “Agreement”) govern all bookings made through The Wanderlust Edit (“we,” “our,” or “us”), a boutique luxury sustainable travel agency affiliated with Fora Travel (“Fora Travel”). By making a booking with us, you (the “Customer”) agree to comply with these terms and conditions.
  • The Wanderlust Edit is not a member of ABTA, as Fora Travel operates from the United States; however, we stand by the principles of ABTA to ensure the highest standards of customer care, service, and protection.

2. Our Affiliation with Fora Travel and IATA

  • The Wanderlust Edit is an affiliate of Fora Travel, which is a registered agent with the International Air Transport Association (IATA). Through this affiliation, we have access to global flight networks, hotel and tour operators, ensuring that we can offer high-quality, reliable services for international travel.
  • While we are not currently an ABTA member, we are committed to adhering to the principles set by ABTA, which include providing clear and transparent information, fair treatment, and a focus on customer service excellence.

3. Booking Process

  • All bookings must be confirmed by the Customer via email or another agreed-upon communication method. Once confirmed, the travel itinerary and associated services are considered secured.
  • The Customer is responsible for ensuring that all details provided at the time of booking—including names, dates of birth, passport details, and contact information—are accurate and up to date. Any errors or omissions are the responsibility of the Customer, and The Wanderlust Edit cannot accept liability for these.
  • All prices (where possible) will be quoted in GBP (£). The Wanderlust Edit and Fora Travel are not responsible for any additional bank charges or fluctuations in exchange rates that may occur.
  • Fares for flights are subject to change and are only confirmed once the ticket has been issued. Until that point, prices are not guaranteed and may vary based on airline availability and fare adjustments.

4. Travel Documents and Requirements

  • The Customer must ensure that all necessary travel documents, including passports, visas, and any other entry requirements, are valid for the full duration of their journey.
    • Passports: Must be valid for at least six months beyond the return date. For UK passengers travelling to Europe, it is essential to check the passport’s issue and expiry dates, as the EU only accepts passports that were issued within the last 10 years and have at least three months’ validity beyond the departure date from the EU.
    • Visas: Must be obtained where required by the destination country. It is the Customer’s responsibility to verify visa requirements before booking.
  • The Wanderlust Edit and Fora Travel cannot accept responsibility for any issues that arise due to the Customer’s failure to meet these document requirements.
  • We strongly recommend that Customers check their travel documents well in advance of their travel date to avoid any last-minute issues.

5. Confirmation of Booking

  • Upon receipt of booking details and payment, The Wanderlust Edit will issue a confirmation email to the Customer, which will include important details such as itinerary, accommodations, and other services.
  • The Customer is required to check the details carefully and ensure all information is correct. Any discrepancies must be reported to us immediately.
  • The Customer must ensure that they have received all necessary travel documents (flight tickets, hotel confirmations, etc.) before departure.

6. Payment and Cancellation Policy

  • A deposit or full payment may be required to confirm certain bookings, as determined by the nature of the travel service and the third-party providers (e.g., airlines, hotels, cruise lines).
  • If the Customer wishes to cancel a booking, they must notify The Wanderlust Edit as soon as possible. Cancellation fees may apply depending on the policies of the service providers involved.
  • In the case of cancellations or amendments made after booking confirmation, any charges imposed by airlines, hotels, or other providers will be the Customer’s responsibility.

7. Liability

  • While The Wanderlust Edit strives to ensure that all travel arrangements are completed as planned, we are not liable for any delays, cancellations, or changes to travel itineraries caused by circumstances beyond our control. This includes but is not limited to:
    • Flight delays or cancellations
    • Government restrictions or changes in visa requirements
    • Natural disasters or adverse weather conditions
  • Any travel disruptions are subject to the terms and conditions of the relevant service providers (e.g., airlines, hotels), and we encourage Customers to consult their providers for assistance in these situations.

8. Travel Insurance

  • The Customer is strongly advised to obtain comprehensive travel insurance to cover unforeseen circumstances such as trip cancellations, medical emergencies, lost luggage, and other travel disruptions.
  • The Wanderlust Edit does not provide insurance and cannot accept responsibility for any losses incurred due to inadequate coverage.

9. Affiliations and Third-Party Services

  • The Wanderlust Edit works closely with Fora Travel and other trusted third-party providers. These providers have their terms and conditions, and by making a booking, the Customer agrees to abide by those terms.
  • The services and products provided through our partnerships with these third-party providers may be subject to different terms, cancellation policies, and service standards, which will be clearly outlined at the time of booking.

10. Customer Responsibilities

  • The Customer is responsible for:
    • Ensuring the accuracy of all personal details provided for booking.
    • Confirming that all travel documents, including passports and visas, meet the entry requirements of the destination country.
    • Ensuring that travel insurance is in place for the entire trip duration.
    • Complying with all applicable laws and regulations during travel.

11. Governing Law

  • These Terms and Conditions are governed by and construed under the laws of England and Wales. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Force Majeure

  • Neither party shall be held liable for failure to perform any obligation under this Agreement if such failure is due to unforeseen circumstances beyond their reasonable control, including but not limited to acts of God, war, natural disasters, pandemics, or government restrictions.

13. Data Protection

  • The Customer consents to the collection and processing of their data by The Wanderlust Edit and its affiliates for fulfilling travel arrangements and related services. Personal data will be handled under applicable data protection laws and our Privacy Policy.

14. Amendments

  • The Wanderlust Edit reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to the Customer, and continued use of our services will constitute acceptance of the updated terms.

15. Complaints

  • In the event of any dissatisfaction with the services provided, the Customer should contact The Wanderlust Edit or email Compliance promptly to allow us the opportunity to address and resolve the issue.