Terms & Conditions
Curated Travel, Tailored for You
1. Introduction
The Wanderlust Edit (“we”, “our”, “us”) is the trading name of The Wanderlust Edit Ltd, a company registered in England and Wales under company number 16288214.
Registered office: 167–169 Great Portland Street, London, W1W 5PF
Business address: c/o Global Travel Collection, 101 St Martins Lane, First Floor, London WC2N 4AZ
The Wanderlust Edit operates as a luxury travel curator and travel agency. Bookings are arranged through Colletts Travel Limited, with Colletts Travel Limited acting as the licensed travel provider where applicable.
By making a booking with us, you (“the Customer”, “you”, “your”) agree to be bound by these Terms & Conditions. Your booking will also be subject to Colletts Travel Limited’s Booking Terms & Conditions and the terms of the relevant travel suppliers. Where there is any conflict between these Terms & Conditions and Colletts Travel Limited’s Booking Terms & Conditions, Colletts Travel Limited’s terms shall take precedence.
Please review Colletts Travel Limited’s full Booking Terms & Conditions here:
https://collettstravel.com/booking-terms-and-conditions/
2. Our Accreditation & Financial Protection
The Wanderlust Edit arranges travel through Colletts Travel Limited, which is ABTA and ATOL protected. Financial protection will depend on the type of booking made and the documentation issued at the time of confirmation.
Flight-inclusive packages that are ATOL protected will be confirmed with an ATOL Certificate. Your ATOL Certificate will state what is protected, who is covered, and the ATOL holder providing the protection. Please check your ATOL Certificate carefully when it is issued.
ATOL protection does not apply to every travel service. Some bookings, including certain accommodation-only, flight-only, non-package or single-element bookings, may not be ATOL protected. The protection applicable to your booking will be confirmed in writing before or at the time of booking.
Package holidays and linked travel arrangements may provide different levels of protection under the Package Travel and Linked Travel Arrangements Regulations 2018. We will advise, where applicable, how your booking is being arranged and which terms apply.
This gives you greater clarity and confidence when booking, while ensuring that the financial protection applicable to your specific arrangements is clearly confirmed in your booking documentation.
3. Virtuoso®, Global Travel Collection & Colletts Travel – Preferred Partner Benefits
Through our industry relationships and preferred partner access, The Wanderlust Edit may be able to secure added-value benefits for selected hotels, resorts, cruises and travel experiences.
These benefits may include preferred rates, room upgrades on arrival, daily breakfast for two, hotel or resort credits, early check-in, late checkout, shipboard credits, selected shore excursions or other supplier-specific amenities.
All benefits are strictly subject to availability, supplier participation and final confirmation. Benefits vary by property, cruise line, destination, room category, season and booking channel. No benefit should be treated as guaranteed unless confirmed in writing in your booking documentation.
SECTION A – CONDITIONS APPLICABLE TO ALL BOOKINGS
4. Website & Proposal Accuracy
4.1 We strive to ensure that all descriptions, photographs, prices, sample itineraries and travel information shown on our website, quotations or proposals are accurate and up to date.
4.2 Content may be provided by third-party suppliers and may change without notice. Where we become aware of a significant change that affects your enquiry or confirmed arrangements, we will advise you as soon as reasonably practicable.
4.3 Prices, availability, room categories, flight schedules, cruise itineraries, transfer arrangements, restaurant availability, experiences and supplier benefits remain subject to live availability and supplier confirmation until confirmed in writing.
4.4 We cannot accept liability for errors that arise from incorrect information supplied by third parties.
5. Accommodation & Service Ratings
All star ratings, quality ratings or descriptions displayed are either our own editorial assessment or those supplied by our partners, suppliers or third-party providers. They are provided as a general guide only and may not represent an official rating issued by a national tourism authority or recognised classification body.
6. Equality, Diversity & Inclusion
6.1 We champion inclusive travel and expect suppliers to uphold the principles of fairness, dignity and non-discrimination.
6.2 Where services are provided in the UK, suppliers are expected to comply with the Equality Act 2010. Where services are provided overseas, local laws, customs, infrastructure and accessibility standards may differ.
6.3 Whilst we endeavour to select partners that share our ethos, we cannot be held responsible for the conduct of independent suppliers overseas.
7. Making a Booking
7.1 The Lead Customer must be at least 18 years old and authorised to make the booking on behalf of all travellers named in the booking.
7.2 You will receive a written quotation or proposal setting out the services to be provided, pricing, payment terms and any supplier-specific conditions.
7.3 A contract comes into existence only when:
a) you have accepted these Terms & Conditions and, where applicable, Colletts Travel Limited’s Booking Terms & Conditions;
b) we, Colletts Travel Limited or the relevant supplier have received the required deposit or full payment; and
c) written confirmation has been issued.
7.4 Until confirmation is issued, all prices, availability and arrangements remain subject to change.
8. Deposits, Pricing & Payment Schedule
8.1 Deposit and payment requirements vary depending on the supplier, booking type, destination, fare, hotel, cruise line, package, room category or travel arrangement selected. Your quotation will confirm the applicable deposit, balance due date and cancellation terms before you commit to booking.
8.2 Some flights, cruises, villas, suites, special offers, event tickets, experiences, peak-season arrangements or promotional rates may require a higher deposit, staged payments or full payment at the time of booking.
8.3 Unless stated otherwise in your quotation, deposits are non-refundable once the booking has been confirmed. Supplier-specific payment and cancellation terms may be stricter than our standard guidance and will take precedence.
8.4 Prices remain subject to live availability and supplier confirmation until payment has been made and written confirmation has been issued.
8.5 We accept payment by debit card, credit card or bank transfer in GBP, unless otherwise advised.
9. Special Requests & Medical Conditions
9.1 Special requests, including dietary requirements, mobility needs, room location, adjoining rooms, bedding preferences, celebration arrangements or accessibility requirements, must be made in writing at the time of booking.
9.2 We will pass special requests to the relevant supplier but cannot guarantee fulfilment unless expressly confirmed in writing by the supplier.
9.3 It is your responsibility to advise us of any medical condition, disability, reduced mobility, pregnancy, dietary requirement or other circumstance that may affect your travel arrangements or the suitability of any service.
9.4 Where necessary, suppliers may require additional information before confirming whether they can accommodate a particular request.
10. Amendments by You
10.1 Changes after confirmation are subject to availability, supplier approval and any charges imposed by the relevant supplier.
10.2 An administration fee of £75 per amendment may apply, in addition to any supplier charges.
10.3 Where a supplier treats an amendment as a cancellation and rebooking, the supplier’s full cancellation charges may apply.
10.4 Changes to names, travel dates, room categories, flight sectors, cruise cabins, experiences or destinations may not always be possible once confirmed.
11. Cancellation by You
Cancellations must be notified in writing by the Lead Customer.
Cancellation charges vary depending on the supplier, travel service, booking type and timing of cancellation. Your quotation and booking confirmation will set out the cancellation terms applicable to your arrangements.
Where supplier-specific cancellation terms apply, those terms will take precedence. In many cases, flights, cruises, villas, event tickets, special fares, promotional rates and bespoke arrangements may be partly or fully non-refundable from the point of booking.
As general guidance only, and unless your supplier terms state otherwise, cancellation charges may include:
- More than 84 days before departure: loss of deposit plus any supplier charges
- 83–29 days before departure: up to 50% of the total booking value
- 28 days or fewer before departure: up to 100% of the total booking value
We strongly recommend that you take out comprehensive travel insurance from the point of booking.
12. Supplier Alterations or Cancellations
12.1 Travel arrangements are provided by independent suppliers, including airlines, hotels, cruise lines, destination management companies, transfer providers, tour operators and experience providers.
12.2 If a supplier alters or cancels part of your arrangements, we will notify you as soon as reasonably possible and assist with communication, alternatives or rebooking where available.
12.3 Your rights and remedies will depend on the type of booking made, the supplier’s terms and, where applicable, the Package Travel and Linked Travel Arrangements Regulations 2018.
13. Events Beyond Our Control
Neither we nor the suppliers are liable for refunds, compensation, expenses, losses or disruption where performance is prevented, hindered or affected by events beyond reasonable control.
Examples may include war, terrorist activity, civil unrest, pandemics, epidemics, government restrictions, severe weather, natural disasters, industrial disputes, airport closures, air traffic control disruption, supplier insolvency, technical failures, security alerts or other extraordinary circumstances.
14. Travel Insurance
Comprehensive travel insurance is strongly recommended for all customers and may be mandatory for certain bookings, destinations, cruises, adventure activities or suppliers.
Insurance should be arranged as soon as your booking is confirmed and should cover, as appropriate, medical expenses, cancellation, curtailment, baggage, travel disruption, missed departure, supplier failure, cruise travel, COVID-19 disruption and any higher-risk activities.
ATOL protection is not a substitute for travel insurance.
We may request evidence of appropriate insurance before travel where required by a supplier or where the nature of the trip makes this necessary.
15. Passports, Visas & Health Formalities
It is your responsibility to ensure that all travellers hold valid passports, visas, health documentation, vaccination certificates and any other entry documents required for the destination, transit points and return journey.
Passport validity rules vary by destination. Some countries require at least six months’ validity beyond the date of return and blank passport pages for entry stamps or visas.
You should check official UK Government foreign travel advice and appropriate travel health guidance before booking and again before departure.
Useful resources include:
https://www.gov.uk/foreign-travel-advice
https://travelhealthpro.org.uk/
16. Cruise-Specific Terms
16.1 Your contract for the cruise portion of your arrangements will be with the relevant cruise line and will be subject to their Booking Conditions, Passenger Ticket Contract and any health, safety or boarding protocols in force at the time of sailing.
16.2 Deposits and final payment dates vary between cruise lines and may be non-refundable. Your quotation will detail the specific terms applicable to your selected cruise.
16.3 Fares are often based on double occupancy. Solo travellers may incur a single supplement.
16.4 Onboard credits, speciality dining, private car and driver allowances, prepaid gratuities, welcome receptions, dedicated onboard hosts, Virtuoso-exclusive shore excursions and other cruise benefits promoted by us are subject to availability, sailing eligibility, cruise line participation and final confirmation.
16.5 Cruise itineraries, ports of call, embarkation and disembarkation times, onboard services and amenities may be changed by the cruise line for operational, commercial, weather, safety, health or security reasons. Any such changes are governed by the cruise line’s terms.
16.6 Some itineraries require visas, vaccinations or other travel documentation. It is the traveller’s responsibility to comply with all entry and health requirements.
16.7 Pregnancy restrictions, minimum age policies, infant policies and accessibility arrangements vary by cruise line. Please advise us at enquiry stage if any of these matters are relevant.
17. Social Media & Promotional Content
17.1 We may share travel inspiration, destination content, hotel features, cruise content and curated journey ideas across our website, Instagram, Facebook, TikTok, YouTube, LinkedIn and other marketing channels.
17.2 We will only feature recognisable images or videos of you or your companions with your explicit consent.
17.3 Photographs, videos, reviews, testimonials or itinerary feedback that you voluntarily share with us may be reposted on our social channels or website only where appropriate permission has been provided.
17.4 By providing such content for promotional use, you grant us a non-exclusive, royalty-free licence to use it for marketing purposes. You may revoke this licence at any time in writing.
17.5 Any promotional offers, VIP benefits, complimentary extras, upgrades, credits or amenities referenced in our social media posts are illustrative only and subject to supplier availability and confirmation.
17.6 We do not guarantee that prices, availability or benefits shown in historical posts remain valid. Please contact us for a current quotation.
18. Complaints
If a problem occurs during your trip, you must inform the relevant supplier immediately so they have the opportunity to resolve the issue locally.
If the matter remains unresolved, please contact The Wanderlust Edit as soon as possible using the contact details provided in your travel documents.
After travel, any complaint must be submitted in writing within 28 days of your return, including your booking reference, full details of the issue and any supporting evidence.
We will acknowledge your complaint and liaise with Colletts Travel Limited and/or the relevant supplier as appropriate.
19. Privacy & Data Protection
We process personal data in accordance with UK GDPR and our Privacy Policy.
To arrange your travel, we may need to share relevant personal information with Colletts Travel Limited, Global Travel Collection, airlines, hotels, cruise lines, destination management companies, transfer providers, insurers, visa providers and other travel suppliers. Some of these suppliers may be located outside the UK or EEA.
By making an enquiry or booking, you acknowledge that the transfer of relevant data may be necessary to provide the travel services requested.
For privacy-related queries, please contact: privacy@thewanderlustedit.co.uk
20. Our Role and Limitation of Liability
20.1 Unless expressly stated otherwise in writing, The Wanderlust Edit acts as an agent and travel curator, arranging travel services through Colletts Travel Limited and/or third-party suppliers.
20.2 The travel services themselves are provided by independent suppliers. Supplier terms and conditions apply to the relevant parts of your booking.
20.3 We are responsible for using reasonable skill and care in arranging your booking. We are not responsible for the acts, omissions, service failures or operational decisions of independent suppliers except where liability cannot be excluded by law.
20.4 Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.
20.5 Where international conventions apply, including but not limited to the Montreal Convention or Athens Convention, liability may be limited in accordance with those conventions.
21. Law & Jurisdiction
This Agreement and any dispute arising from it shall be governed by English law.
You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction unless you reside in Scotland or Northern Ireland, in which case you may bring proceedings in your local courts.
SECTION B – NON-PACKAGE AND SINGLE-ELEMENT BOOKINGS
22. Non-Package and Single-Element Bookings
Some bookings, including accommodation-only, flight-only, transfer-only, experience-only or other single-element arrangements, may not constitute a package and may not benefit from the same legal or financial protection as a package holiday.
Where a booking is not ATOL protected, you will not receive an ATOL Certificate. Where a booking is not a package, your rights will usually be governed by the supplier’s own booking terms and any applicable consumer law.
We will confirm the relevant booking terms and financial protection position where applicable before or at the time of booking.
23. Our Responsibility as Agent
For non-package or single-element bookings, your contract will usually be with the relevant supplier.
Our responsibility is limited to using reasonable skill and care in arranging and processing your booking. We are not responsible for the performance of the travel service itself except where liability cannot be excluded by law.
SECTION C – PACKAGE BOOKINGS
24. Package Bookings
A package booking may arise where two or more different types of travel services are purchased together for the purpose of the same trip or holiday and meet the requirements of the Package Travel and Linked Travel Arrangements Regulations 2018.
Where your booking constitutes a package, you may benefit from additional rights, including rights relating to significant changes, cancellations, insolvency protection and assistance in difficulty.
Where applicable, we will provide or arrange for the provision of the relevant package travel information and statutory rights summary.
25. ATOL Certificate and Flight-Inclusive Packages
Where you book an ATOL-protected flight-inclusive package, you will receive an ATOL Certificate as soon as payment is made.
Your ATOL Certificate will confirm:
- what is protected;
- who is covered;
- the ATOL holder providing the protection;
- and what to do if the ATOL holder fails.
Please check that every relevant part of your trip is listed on the ATOL Certificate. If a service is not listed, it may not be ATOL protected.
26. Linked Travel Arrangements
A linked travel arrangement may arise where separate travel services are purchased for the same trip in a way that meets the relevant legal definition.
Linked travel arrangements do not provide the same level of protection as package holidays. Where your arrangements constitute a linked travel arrangement, we will provide the relevant information where required.
27. Insolvency Protection and Repatriation
Where your booking is ATOL protected, insolvency protection and repatriation arrangements will be provided in accordance with the ATOL scheme and the details stated on your ATOL Certificate.
Where your booking is protected through ABTA, Colletts Travel Limited or another applicable scheme, the relevant protection will be confirmed in your booking documentation.
Not all travel services are financially protected. The level and type of protection applicable to your booking will depend on the arrangements purchased and the documentation issued.
28. Contact Details
The Wanderlust Edit
Founder & Luxury Travel Curator: Yvette Scott
Email: yvette@thewanderlustedit.co.uk
General enquiries: hello@thewanderlustedit.co.uk
Travel enquiries: travel@thewanderlustedit.co.uk
Office: +44 (0)20 7434 7407
WhatsApp: +44 (0)7459 804055
Client Relationship Manager: Ben Robinson
Email: ben@thewanderlustedit.co.uk
Privacy enquiries: privacy@thewanderlustedit.co.uk
Registered in England and Wales: 16288214
Registered office: 167–169 Great Portland Street, London, W1W 5PF
Business address: c/o Global Travel Collection, 101 St Martins Lane, First Floor, London WC2N 4AZ